Frequently asked questions
Short answers to the things we hear most often.
What is Just Invoice?
Just Invoice is a simple invoicing app built in Canada for Canadian small businesses.
Is this accounting software?
No. It is focused on creating invoices and estimates without the complexity of full accounting.
Who is it for?
Freelancers and small businesses that want an easy invoicing workflow with Canada-friendly taxes.
How does the tax system work?
Taxes are designed for Canadian jurisdictions, with straightforward setup for common tax registrations.
Can I use Just Invoice for free?
Yes. The no-account guest invoice and estimate generators are free and unlimited. Saved account workspaces are Premium and include a 30-day free trial for eligible new customers.
Can I create estimates?
Yes. Estimates are supported and can be managed alongside invoices.
Can I save clients and items?
Yes. You can save clients and items to speed up future invoices.
How does support work?
Support is by email only, and replies typically arrive within 48 hours.
Why does billing show Just Invoice?
Billing appears as Just Invoice.
Who handles payments?
Stripe processes payments and subscription management so your billing is secure and reliable.
Do you share or sell my data?
No. We collect only what is needed to provide the service and do not sell your data.
How does billing work if I cancel?
Cancel during the 30-day trial and no subscription charge is made. After the trial, billing is prepaid monthly; if you cancel, you keep Premium access until the current paid period ends.
Can I suggest features?
Absolutely. Suggestions are welcome and help guide what we build next.